What size of company do you usually work with?
Teams between two and about eighty people, most often where there is one person
responsible for design and marketing at the same time. Below that we are usually too
much structure; above it you generally want an in-house team and us in the embedded shape.
Do you work with teams in other time zones?
Yes. The studio is remote-first and everything lives on a shared board, so most of
the work does not need us awake at the same time. We do ask for one overlapping
window each week for the working session — four hours of overlap is enough.
Who owns the work when it is finished?
You do, outright, including source files and any custom lettering or illustration
made for the engagement. We keep the right to show the work publicly once you have
launched, and we will wait if the timing is sensitive.
How far ahead do we need to book?
Usually four to eight weeks, because we only run two engagements at a time. Current
availability is written at the top of this page and updated when it changes. Scoping
calls can normally happen within a week of your enquiry.
Can you write the copy as well as design it?
For websites and editorial, yes, and we prefer to. Structure and copy are drafted
with your team before the layout is finished. For product interfaces we write the
interface text — button labels, empty states, errors — as part of the design.
What happens if the direction is not right?
Stage two exists for exactly that. You see two or three real routes and choose one;
if none of them land we redraw within that stage rather than pushing on. If the mismatch
turns out to be structural, we say so and stop rather than spending your budget politely.
Do you take over an existing project mid-flight?
Sometimes. It works when there is a clear decision-maker and the existing files can be
read by someone new. We will spend the first week auditing what exists and tell you
honestly whether continuing is cheaper than restarting.
